Dwight Crane Ltd. is committed to providing an accessible environment in which all individuals have equal access to products and services in a way that respects the dignity and independence of persons with disabilities. This includes creating and fostering inclusive and positive attitudes that are considerate and accommodating of all individuals, including people with disabilities. This also includes discouraging attitudes that devalue and limit the potential of persons with disabilities.
In working towards its goals under this Policy, Dwight Crane Ltd. is committed to becoming a barrier free environment, and will endeavour to do the following in accordance with provincial legal requirements:
A barrier is anything that prevents a person with a disability from fully taking part in society because of that disability. Some barriers include:
This Policy has taken into consideration our obligations under Canadian laws, including Ontario’s Accessibility for Ontarians with Disabilities Act (AODA). As legislation changes and develops, Dwight Crane Ltd. will review and amend its policies, practices and procedures, as necessary.
Dwight Crane Ltd.’s Accessibility Policy gives guidance to the delivery of services to people with disabilities, in compliance with requirements of provincial legislation such as Accessibility for Ontarians with Disabilities Act (AODA). This applies to all Dwight Crane Ltd. employees, volunteers, third party contractors who deal with the public on behalf of Dwight Crane Ltd., and those who are involved in Dwight Crane Ltd.’s policy and procedure development.
The Senior Management of Dwight Crane Ltd. is committed to, and will work to improve access and opportunity for, people with disabilities by making reasonable efforts to identify, remove and prevent barriers that interfere with their ability to make full use of the services. They will foster an inclusive and accessible business environment for people of all needs and abilities.
Dwight Crane Ltd.’s goal is to deliver exceptional customer and consumer service. We endeavour to service our customers and consumers in a manner that reflects the principles of dignity, independence, integration and equal opportunity. Our commitment is to provide all customers and consumers, including those living with disabilities, the same opportunity to access our goods and services and benefit from those goods and services in the same place and in a similar way.
The following guiding principles clarify expected attitudes and behaviours in daily work life with customers, consumers and each other:
Dwight Crane Ltd. is committed to excellence in serving all customers and consumers, including persons with disabilities, by removing barriers to their full participation that might arise in the course of doing business as follows:
Dwight Crane Ltd. employees, volunteers and third party contractors shall accommodate the use of service animals by people with disabilities who are accessing our services and facilities, with the exception of areas restricted to animals under law, for example, food preparation environments. For those restricted areas, Dwight Crane Ltd. will provide an acceptable alternative assistive device for people relying on service animals. To be considered a service animal under this Policy, it must be readily apparent that the animal is being used because of a person’s disability or the person with a disability must provide a letter from a physician or nurse confirming that it is required because of his or her disability.
Where a person with a disability is accompanied by a support person, Dwight Crane Ltd. staff, volunteers and third party contractors shall ensure that both persons are permitted to enter the premises together and shall ensure that the person with a disability can access the support person while on the premises. A support person is a person who accompanies the person with a disability in order to help with communication, mobility, personal care or medical needs or with the access to goods or services. The support person can be a paid support worker, volunteer, a friend or a family member.
Dwight Crane Ltd. will provide affected customers with notice in the event of a planned or unexpected disruption in the facilities or services usually used by persons with disabilities. This notice will include information about the reason for the disruption, its anticipated duration, and a description of alternative facilities or services, if available. Notice of a service disruption will be placed in a conspicuous area and/or communicated by any method deemed to be reasonable under the circumstances.
Dwight Crane Ltd. will provide training to all employees, volunteers and third party contractors who deal with our customers or consumers. Dwight Crane Ltd. will also seek to ensure that the staffs of any third parties acting on Dwight Crane Ltd.’s behalf have received training on serving our customers and consumers with disabilities.
Training for new employees will occur as part of Dwight Crane Ltd.’s orientation training, and ongoing training will be provided to all employees with respect to any changes to Dwight Crane Ltd. policies, practices and procedures.
Documentation that describes our accessibility commitments will be maintained on Dwight Crane Ltd.’s website and provided to individuals, upon request, in the appropriate format. Comments on the way in which Dwight Crane Ltd. provides goods and services to persons with disabilities are welcome and appreciated, and can be shared through our website, by email, by phone or via regular mail. Dwight Crane Ltd. will thoroughly review all customer and consumer feedback, investigate its relevance to our Customer and Consumer Service Policy and to our accessibility commitments, and take steps to rectify any gaps in our delivery of goods and services.
If you have any questions about our Accessibility Standard for Customer Service, please feel free to Contact US to speak with a Dwight Crane Management representative.
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